• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎02-18-2025 09:06 PM

HP Recommended
Product: HP Envy Move 23.8 inch All-in-One PC (7Z218AV)
Operating System: Microsoft Windows 11

I believe this question has been previously asked but I've ran through the recommended troubleshooting to no avail. Still displaying "Input Signal Not Found" on second monitor. Works fine from laptop and other HDMI cables. Restarted multiple times and all drivers fine.

 

How can I find out if my second monitor is not compatible or if there are hardware issues? HP Support seems to be down today...

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-19-2025 06:26 AM - edited ‎02-19-2025 06:27 AM

HP Recommended

If you are trying to connect a monitor using the HDMI connector, see picture indicated as #82025-02-19 08_17_03-User Guide - pdf_7942919_en-US-1.pdf — Mozilla Firefox.jpg

That HDMI port is indicated as input only.  A second monitor may be added using the port as #2

NOTE: Connects a display device that has a USB Type-C connector, providing DisplayPort output.

If the monitor does not accept DisplayPort connection, then an adapter for DisplayPort to HDMI is needed.

 


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
3 REPLIES 3

‎02-19-2025 06:26 AM - edited ‎02-19-2025 06:27 AM

HP Recommended

If you are trying to connect a monitor using the HDMI connector, see picture indicated as #82025-02-19 08_17_03-User Guide - pdf_7942919_en-US-1.pdf — Mozilla Firefox.jpg

That HDMI port is indicated as input only.  A second monitor may be added using the port as #2

NOTE: Connects a display device that has a USB Type-C connector, providing DisplayPort output.

If the monitor does not accept DisplayPort connection, then an adapter for DisplayPort to HDMI is needed.

 


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.
1 person found this reply helpful
Was this reply helpful? Yes No

‎02-21-2025 06:25 PM

HP Recommended

Thank you so much, that was it! New DisplayPort cable obtained and additional monitor unlocked! 🎉

Was this reply helpful? Yes No

‎02-22-2025 05:03 AM

HP Recommended

Great! Glad I could help.


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.