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LateNiteOwl
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Solved!

Unable to play Netflix from my new MacBookPro to brand new HP24es displays

HP Recommended
HP24es
macOS 10.15 Catalina

HI, I am unable to run Netflix to this monitor I receive an error code S7363-1260-48444350 which is a HDCP error.  The monitor box and all information tells me the HP24es monitor is HDPC compliant but I can not get it to work.  Any tricks or downloads I can apply?  Bob

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Prométhée
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@Prométhée wrote:

Hi

if the monitor is ok, try :

https://help.netflix.com/en/node/22497

 

 


See Apple's website for more details about supported monitors.

You will need to open a different browser or use another Netflix-enabled device to continue streaming.

""

Posted byu/username1615
2 years ago
[US] Netflix all of a sudden won't play on Safari on my Mac
[USA]

So I've been using Netflix fine on my Mac for years now. All of a sudden I can't watch anything at all. Nothing will load. I get this message every time I try to play something:

Display Error

There appears to be a display problem. Please ensure your monitor is HDCP compliant and is not mirrored using Airplay.

Error Code: S7363-1260-48444350

If I switch over to Chrome it works fine which is weird. Does anyone have a solution to this?""

 

Want to contact us?
Have you tried with another pc, another screen?
 
 


Please remember to mark the answers this can help other users:
please click on the accept as solution button if message provided an answer to the problem





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Prométhée
Level 16
Level 16
4,920 4,854 538 2,117
Message 2 of 5
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HP Recommended

Hi

if the monitor is ok, try :

https://help.netflix.com/en/node/22497

 

 



Please remember to mark the answers this can help other users:
please click on the accept as solution button if message provided an answer to the problem





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LateNiteOwl
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Hi its a MacBook Pro 13 " running the latest OS 10.15.2  

Displays are hp 24es,

part number 930620-001

product number 1TS60AA 

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LateNiteOwl
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HP Recommended

Hi any body know?  Is HP technical people in this forum?

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Prométhée
Level 16
Level 16
4,920 4,854 538 2,117
Message 5 of 5
Flag Post
HP Recommended

@Prométhée wrote:

Hi

if the monitor is ok, try :

https://help.netflix.com/en/node/22497

 

 


See Apple's website for more details about supported monitors.

You will need to open a different browser or use another Netflix-enabled device to continue streaming.

""

Posted byu/username1615
2 years ago
[US] Netflix all of a sudden won't play on Safari on my Mac
[USA]

So I've been using Netflix fine on my Mac for years now. All of a sudden I can't watch anything at all. Nothing will load. I get this message every time I try to play something:

Display Error

There appears to be a display problem. Please ensure your monitor is HDCP compliant and is not mirrored using Airplay.

Error Code: S7363-1260-48444350

If I switch over to Chrome it works fine which is weird. Does anyone have a solution to this?""

 

Want to contact us?
Have you tried with another pc, another screen?
 
 


Please remember to mark the answers this can help other users:
please click on the accept as solution button if message provided an answer to the problem





View solution in original post

0 Kudos
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