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‎12-08-2020 07:31 PM

HP Recommended
Product: VH240a monitors
Operating System: Microsoft Windows 10 (32-bit)

Why and the heck won't two brand new HP VH240a monitors power on?1 I have the power cord plug in monitor and wall, I have HDMI cords plug into to the monitor and into my C HUB (brand new as well). I have the audio cable plug into the monitor and my C HUB too.! and I have the C HUB plugged into my C port on my laptop.  I'm stumped. Please Help. They are needed of new remote job.

2 people had the same question
3 REPLIES 3

‎12-12-2020 11:39 AM

HP Recommended

Hi@Klsaffire1, Welcome to the HP Support Community!

 

           

I understand that you were having an issue with your Monitor not working. I will do my absolute best to help you come to a resolution!

 

Please follow the steps in the document called Monitor is Blank. You will see that the document says "A monitor is connected to the computer but does not display anything. Use the steps in this document to resolve this issue or to determine if the monitor is defective".

 

  

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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‎12-15-2020 08:42 PM

HP Recommended

That absolutely did not help.  The monitors will not power on what so ever! They are plugged into outlet. I have tried many throughout the house the laptop they are attached to has power and is working fine. Is there a known issue with this particular model? What else can you offer?

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‎12-16-2020 02:56 PM

HP Recommended

Hi @Klsaffire1

 

Welcome to the HP Support Community.  

 

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer. 

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

 

Have a great day!  

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

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