Video Radeon R4 ** LAG problem ** e lentezza CPU 100%

[Utente_IT]

Ho da poco acquistato un nuovo HP All-in-one 22", A6-7310 APU with AMD Radeon R4 Graphics, HDD 1TB, RAM 8GB.

Durante l'utilizzo e gli aggiornamenti (nessun software o gioco installati dopo l'acquisto) noto tempi di latenza di un paio di secondi dal click del mouse alla risposta pc, o rallentamento durante alcune pagine web con più grafica. La scheda video AMD R4 integrata si è aggiornata un paio di volte. Avevo notato fin da subito il problema.  Ho disinstallato tutto il software AMD e reinstallato AMD SOFTWARE con l'ultima release dal vostro sito HP DRIVERS. La CPU  salta a 100% appena visualizzo qualche sito web anche con poca grafica o banner (Youtube ad esempio, o banner pubblicitari). Nessun Virus. Nessun software installato a parte quelli originali. E' moltro strano con 8GB di RAM. Consigli??

Grazie.

[kevin-t]

Thank you for visiting our English HP Support Community. We are only able to reply to posts written in English. To insure a quick response it would be advisable to post your question in English. The following links are here to assist you if you prefer to post in the following Language Community.
 

German: HP Kundenforum
Spanish: Foro de usuarios de HP
French: Forum des utilisateurs
Portuguese: Fórum dos usuários HP
Chinese: 惠普个人客户支持论坛
Korean: HP 지식커뮤니티

Thank you for your understanding

[Utente_IT]

I recently bought a new HP All-in-one 22 ", A6-7310 APU with AMD Radeon R4 Graphics, HDD 1TB, 8GB RAM.

During use and updates (no software or game installed after purchase) known latency times of a couple of seconds from mouse click to pc answer, or slow down during some web pages with simple banners or more graphics. The integrated AMD R4 video card has updated a couple of times. I had immediately noticed the problem. I uninstalled all the AMD software + Catalyst software and reinstalled AMD SOFTWARE with the latest release from your HP DRIVERS site for this model (sp88465). The CPU jumps to 100% as soon as I see some web site even with little graphics (Youtube for example, or banner ads). No Viruses. No software installed except for the original ones. It is very strange with 8GB of RAM. Tips ?? Thanx

[Utente_IT]

up

[Utente_IT]

anyone ??

[A4Apollo]

Hey there! @Utente_IT, Thanks for stopping by the HP Support Forums!

I understand the CPU usage is very high while opening websites or opening any other applications on your PC.

Don't worry I'll try to help you out.

Did you make any hardware or software changes on your PC?

Were there any windows update lately on your PC?

Excellent description and a great diagnosis done. It is greatly appreciated.

Try updating the BIOS on your PC and check if it helps.

Update the BIOS using this link. Click Here

You can try updating the drivers using the HP support assistant.

Refer this article to know more information about using HP support assistant.

If the issue still persists after trying out the steps try the steps recommended below.

Try performing the following ts steps:
 
1 - Right-click on any open space on your computer's taskbar.
 
2 -Select "Task Manager" and press "Enter."
 
3 -Select "View" from the Taskbar Manager's pull-down menu. If more than one computer is connected to your network, notice the graphs for all CPUs. Select "One Graph Per CPU." This will help determine which computers are using more processing time.
 
4 -Go to the "Applications" tab. Because this tab shows open programs in real time, you will be able to see exactly when a program has been opened and closed at the time that it occurs. Identify and close selected programs by highlighting each one separately and clicking on "End Task" to free up processing time. (Important: Make sure all work is saved prior to closing any programs.)
 
5 -Go to the "Processes" tab and view them, but do not delete any of them unless absolutely necessary. All of the hidden system processes and programs are listed here. (Note: See Warnings section.)
 
6 -Set your computer's cooling fan to "Auto." Next, slide the Processing Speed scale to "3-4." Slide the Cooling Method scale to the middle of the range. These settings will slow down the CPU when needed
 

Also, Hit Win Key + R
Type in “Regedit” and then hit Enter.
Go to ‘HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management’
Find ‘ClearPageFileAtShutDown’ and change its value to 1
Restart the computer

Also, try the steps recommended below.

In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.
In Command Prompt, type sfc /scannow. Make sure to include the space between sfc and the /.
Press Enter and wait while System File Checker scans for corrupted files.
When scanning is complete, the results are displayed on the screen.
If the file checker found and replaced any corrupted files, restart the computer and check the performance.
If the file checker did not find any corrupted files or found corrupted files but could not replace them, go to the next step.
If System File Checker finds corrupted files but cannot replace them, use the Deployment Image Servicing and Management (DISM) tool. DISM checks the corrupted files; then downloads and replaces the files using Windows Update.
In Windows, open a web browser.
   NOTE:
You need to be connected to the Internet to use DISM.
In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.
In Command Prompt, type dism.exe /Online /Cleanup-image /Restorehealth. Make sure to include the space before each / in the command line.
Press Enter and wait while DISM works. This might take several minutes.
If DISM finds corrupted files, it replaces them using Windows Update. If this occurs, after DISM is finished, restart your computer and see if the performance has improved.

Refer this article to further troubleshoot lock up or freezing issues with PC. Click Here

Hope this helps!

Have a great day! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Utente_IT]

---

@A4Apollo 

> Did you make any hardware or software changes on your PC?

NO, nothing as I already wrote. PC has been unboxed 2 month ago while my old pc was dying 🙂
The pc is still how I found it at first installation. None of my softwares added.
It found just Win Updates automatically

 > Try updating the BIOS on your PC and check if it helps.
DONE, thanx. But the problem persists.

> You can try updating the drivers using the HP support assistant.
DONE. It found 500mb of update concerning graphic drivers. (1 week ago)

I don't have any other device conected to this one.
It's NEW, just with factory default (and now ... new BIOS)

Before search to fix with your other suggestions I would like to know Why this pc NEW just unboxed and with 8Giga RAM doesn't work well. Other notebook really poor ( I3 and 4giga memory) run perfect, this one 100% CPU with a little video banner o web page 😕

[A4Apollo]

@Utente_IT, Thanks for your quick response and time again.

I appreciate your efforts for writing back to us.

Can you please share the product number of your PC to assist you better.

As it is a new PC all the updates have to completed in order to use your PC without any issues.

Also, Please try all the steps recommended from my previous post and check if it helps.

Hope to hear from you soon!

Take Care! 🙂