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Locked

‎06-21-2023 02:41 PM

HP Recommended
Product: HP Pavilion Gaming Desktop PC TG01-2000a (2Z6E2AV)
Operating System: Microsoft Windows 11

The initial strange behavior was that my monitors would go black (seemed like a video reset). Eventually it got to where Windows was only detecting a single monitor. Rebooting into "DOS", the other monitor was being used.. so both ports, cables and monitors seem alright.  I went through diagnostic checks until the BIOS Video Extensive Memory Check showed a status of Failed.

I have a warranty that's good until March 2025.

I have had no response from HP service, and the automated suggestion was to take it to a service provider, and they listed a London Drugs near me, and a Best Buy. I took it to London Drugs and they want to charge me a $60 diagnostic fee, and the repaid would be covered under warranty.

Is this reasonable?

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