• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Do you need help in changing the screen resolution on HP Notebooks & Monitors Click here for the details.

‎06-21-2023 02:41 PM

HP Recommended
Product: HP Pavilion Gaming Desktop PC TG01-2000a (2Z6E2AV)
Operating System: Microsoft Windows 11

The initial strange behavior was that my monitors would go black (seemed like a video reset). Eventually it got to where Windows was only detecting a single monitor. Rebooting into "DOS", the other monitor was being used.. so both ports, cables and monitors seem alright.  I went through diagnostic checks until the BIOS Video Extensive Memory Check showed a status of Failed.

I have a warranty that's good until March 2025.

I have had no response from HP service, and the automated suggestion was to take it to a service provider, and they listed a London Drugs near me, and a Best Buy. I took it to London Drugs and they want to charge me a $60 diagnostic fee, and the repaid would be covered under warranty.

Is this reasonable?

Labels:
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.