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cwoods04
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WEBCAM is not working when trying to access any Zoom or any video messaging software

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HP 24-g000 All in One desktop PC series ( Touch)
Microsoft Windows 10 (64-bit)

Product Name: HP 24-g000 All in One Desktop PC series ( Touch)

Error Message: Camera failed to start. 

 

This happened when accessing Zoom 

 

8 REPLIES 8
The_Fossette
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@cwoods04,

 

I reviewed your post and I understand that the webcam is not working on your computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c03430151

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

 

 

 

The_Fossette
I am an HP Employee

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AndiM
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I followed that link and have done everything I can fine - checked in settings, checked in device manager, updated drivers, restarted computer, etc. There is a white circle with a line through it in my camera and it will not work. Please help!

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The_Fossette
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@AndiM,

 

What is the exact model for your computer?

 

Cheers!

The_Fossette
I am an HP Employee

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AndiM
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Thanks for getting back to me.  I figured it out - there is a slider button on the top edge of the display, I simply had to slide it to the open position! 🙂

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The_Fossette
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@AndiM,

 

Perfect, I am really glad to hear that!

 

If any other questions arise, please feel free to write back to me.

 

Cheers!

The_Fossette
I am an HP Employee

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Notary22
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I am having an issue in zoom as well as any app with a camera. I've done all the trouble shooting and my camera works, just not in an app except for YouCam. I went and looked for a slider in zoom test meeting and i am not seeing it. Was it in the black zoom window, along the side?

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AndiM
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For the HP all-in-one, on the top edge of the monitor, in the centre, is a button that slides to manually open and close the camera. Hope that resolves your issue!:)

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Notary22
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Thank you for your reply. Unfortunately that wasnt the issue. Still searching.

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