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GIO-VANNI
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Warranty coverage

HP Recommended
Microsoft Windows 10 (64-bit)

Dear Sirs,

 

I would like to known what are included and not-included into the warranty for ProDisplay P222va monitors.
Unfortunately some of them became pink and the warranty seems to not cover this particular issue.


Here I checked the warranty status and coverage.

https://support.hp.com/us-en/checkwarranty

This was the result.

Service type: HP HW Maintenance Offsite Support

Active: Covered under Manufacturer warranty, 13 months remaining.

Start Date: October 05, 2018

End Date: November 03, 2021

 

Service Level

  1. Std Office Hrs Std Office Days
  2. Std Office Hrs Std Office Days
  3. Global Coverage
  4. Standard Material Handling
  5. Standard Parts Logistics
  6. No Usage Limitation
  7. 2 Business Days Turn-Around
  8. Pickup by HP
  9. HP Ships to Customer Site

Deliverables

  1. Offsite Support & Materials
  2. Hardware Problem Diagnosis

 

What is missing

It's seem that pink screen are not covered.

How can I verify what is covered and what is not covered? 

 

Thank you.

1 REPLY 1
Dragon-Fur
Level 16
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Message 2 of 2
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HP Recommended

@GIO-VANNI 

 

Only HP Support speaks for what is covered in Warranty.

 

Our Community is comprised of volunteers - people like yourself who own and use HP technology.

 

If you have not done so, submit a case to HP Support for one of the devices for which you have a concern.

Provide the information for the device, ask your question(s), submit the case.

 

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Submit information / case online

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Thank you for participating in our HP Community.

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Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

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