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- Warranty coverage

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09-30-2020 06:02 AM
Dear Sirs,
I would like to known what are included and not-included into the warranty for ProDisplay P222va monitors.
Unfortunately some of them became pink and the warranty seems to not cover this particular issue.
Here I checked the warranty status and coverage.
https://support.hp.com/us-en/checkwarranty
This was the result.
Service type: HP HW Maintenance Offsite Support
Start Date: October 05, 2018
End Date: November 03, 2021
Service Level
- Std Office Hrs Std Office Days
- Std Office Hrs Std Office Days
- Global Coverage
- Standard Material Handling
- Standard Parts Logistics
- No Usage Limitation
- 2 Business Days Turn-Around
- Pickup by HP
- HP Ships to Customer Site
Deliverables
- Offsite Support & Materials
- Hardware Problem Diagnosis
What is missing
It's seem that pink screen are not covered.
How can I verify what is covered and what is not covered?
Thank you.
09-30-2020 08:17 AM
Only HP Support speaks for what is covered in Warranty.
Our Community is comprised of volunteers - people like yourself who own and use HP technology.
If you have not done so, submit a case to HP Support for one of the devices for which you have a concern.
Provide the information for the device, ask your question(s), submit the case.
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