Warranty due to expire and ongoing fault not solved.

[Tich8]

Hi, under the legal consumer act i am confused that i should be raising this issue on here to get some answers. There is no complaints process listed so i apologise if this is not the right forum to raise this.  I brought this laptop last December and no issues arose until August, from then i have had to raise 6 cases returned item for repair and now looks like it has to go back again.  My warranty is due 20th December, however i was told if this ongoing issue occurs after the warranty even if the same issue i have to pay for extended warranty for them to deal with it again.  I was promised call back yesterday and every time i have to raise another case as you cannot update a case yourself. This is causing delay and very likely will see my warranty expire. How do i raise complaint to ask for replacement device if not satisfied with the product or request they extend the warranty as the agent has told me during the call yesterday its a know issue with the product and no fix is in place yet.  

[A_Gayathri]

Hi @Tich8 , 

Welcome to the HP Support Community

I understand you are facing an issue with your replacement device. Not to worry I will help you to get a resolution to resolve the issue.

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

Gaya1238

HP Support