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Webcam goes dark

HP Recommended
Pavilion All-in-One 24-r0xx
Microsoft Windows 10 (64-bit)

Any time I try to use my built-in webcam, the video will come on okay, and then "fade" to black after 5-10 seconds.  However, my camera light remains on like it's still running, I just get no video output.  I have updated drivers and installed new webcam software. And I tried starting my computer in Safe Mode and disabled my firewall - neither of those worked. The internet has no more advice to offer. I'm starting to think it's a problem with the camera itself rather than the computer or software. Help, please!

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And I tried starting my computer in Safe Mode and disabled my firewall - neither of those worked. The internet has no more advice to offer.

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@BrookeWms The webcam works, but the image is too dark or the video is choppy.

If the image is too dark, take the following actions:

  • Make sure your video recording environment has good lighting.

  • Change the image quality, brightness, contrast, and other adjustments in the webcam software.

To resolve problems with choppy playback, take the following actions:

  • Reduce the size of the video image in the webcam software.

  • Use a high-speed Internet connection.

  • Do not use other high-speed USB devices while using the webcam.

To troubleshoot other video quality problems, refer to one of the following HP support documents:

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