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‎10-25-2021 08:41 AM

HP Recommended
Product: HP EliteDisplay E243m
Operating System: Microsoft Windows 10 (64-bit)

My computer recently had a Windows 10 update.  Since the update my computer will no longer find the built in Webcam.  I am using the Display port cable as well as USB-A to USB-B cables into an HP Thunderbolt docking station.  I have installed driver and firmware updates and still no luck.  Any further direction would be very appreciated.

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2 REPLIES 2

‎10-25-2021 09:01 AM

HP Recommended

@dogmom73 -- can you use the Windows "System Restore" utility to "time-warp" your computer back to a date/time before the update was applied?  Does that allow the camera to work?

 

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‎10-25-2021 09:08 AM

HP Recommended

II had not tried resetting my Thunderbolt Docking Station.  I did a reset of the docking station and the camera is now found.

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