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When I try to use my webcam, it won't take video, but captures a still picture every two seconds.

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HP Envy All-in-One PC 27-b0XX
Microsoft Windows 10 (32-bit)

When I try to use my webcam, it won't take video, but captures a still picture every two seconds. When I try to switch to still pictures, I get the following error message:

Something went wrong

If you need it, here's the error code:

0xA00F4240<Unknown> (0x800706BF)


The only option at this point is to click OK.


I have updated the drivers and run Windows Update. Under Device Manager, Cameras, I see "HP High Definition 1 MP Webcam" and "HP IR Camera".

I don't care about taking stills, but I need for my video camera to work. 

I'm not sure whether I am running 32-bit or 64-bit.

Any assistance would be greatly appreciated.

Thank you.






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HP Support Agent
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Welcome to HP support community.


Here's a few steps to resolve the issue, start with checking for the webcam kill switch (if available on your model) and ensure its turned on,

That said, If your webcam has stopped working after installing a new update, you should uninstall the update and roll back to the older version. You will have to open Device Manager > right-click on the device > select Properties > switch to Driver tab > click on Roll Back Driver button > select Yes on the next window. After that, you need to restart your PC to check whether it is working.


If that doesn't work or there were no updates before the issue occurred, you might need to uninstall the webcam driver.

To do this, open Device Manager > right-click on the device > select Properties > switch to Driver tab > click on Uninstall Device button.

Restart your computer and then open Device Manager again and click on Action > Scan for hardware changes. (this would automatically reinstall the best drivers for it)


Once done, I suggest you install all the latest pending Windows updates as below and check if it helps.

  1. Go to “settings” and click on “update and security”.
  2. Under tab “Windows update”, click on the icon “check for updates”.
  3. Then once you find the pending updates install it and check.


(By the end of this article all the issues should be resolved)


I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.


I am an HP Employee

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