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KTS11
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Message 1 of 2
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When will HP release update for 27" All -in-One Touch screen driver?

HP Recommended
HP All in One 27-a227c
Microsoft Windows 10 (64-bit)

Geek Squad examined my computer and said that Windows 10 update 1903 removed its touch screen functionality. The driver is gone and can't be downloaded. They've seen it on other All in One HP desktops. They can't fix it until HP comes out with a new touch screen driver that works with Windows 10 64-bit on my All in One. When will that updated driver be available?

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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@KTS11,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the touchscreen is not working after updating the computer to Windows 1903 and you are looking for a touchscreen driver?

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Have you rolled back to Windows 1809 and checked whether the touchscreen is working?

Was the touchscreen working fine before doing the update?

 

Meanwhile, I would like to inform you that the touchscreen uses the Windows built-in drivers and usually there won’t be specific drivers for the touchscreen.

 

However, I see that there is a firmware update for the touchscreen for your computer. You can download and install the firmware from the below link and check if it helps.

 

https://ftp.hp.com/pub/softpaq/sp79001-79500/sp79278.exe

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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