When will you send the engineer to repair my laptop?

[Shreyamatcha]

I have problem with my hp 15s laptop, I can't see the screen at all. The expert has told that they will be sending an engineer by today(26th of may), but they didn't send anyone. I have very important files in the laptop which I have to submit by 28th of may... Which is just 1 day away. I want an engineer to come as soon as possible to repair it. My case number is - [Personal Information Removed]

[praveenbv]

Hi @ Shreyamatcha, Welcome to the HP Support Community!

Apologies for all the inconvenience!

Unfortunately, due to pandemics, there is a delay in the services.

I have escalated your issue to HP’s Support Team in your region. They will review and check for possible options available, if any, to resolve your issue.  You should be contacted within 2-4 business days (this does not include weekends or holidays).  Response times may vary by region.

Hope this helps! Keep me posted.

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Have a great day! 

[Shreyamatcha]

I know..due to lockdown it services are a bit but I have really very important files there which should be submitted by tomorrow otherwise my job will.be gone. I have been making my boss wait for 3 days already ,I can't make them wait any longer.please understand my situation and send an engineer tomorrow. I request you.

[praveenbv]

Hi@Shreyamatcha,

As we have limited support boundaries in the support community as of now. 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/