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DenPavillion
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Solved!

White

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Hp pavillion Beats
Microsoft Windows 10 (64-bit)

My laptop is showing a white screen. I have rebooted many times this has not resolved the problem. How do i fix the problem 

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Jeet_singh
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This seems to be a possible hardware failure with the notebook. I would recommend you contact our HP support team for further assistance. 

 

HP support team can be reached on this link.

 

Let me know if you need any further assistance. I'll be more than happy to help you.

 

That said take care and have a great day!

 

Cheers 🙂

Jeet_Singh
I am an HP Employee

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Jeet_singh
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@DenPavillion,

 

Thank you for posting your query on HP Community,

 

Have you tried checking with an external monitor does the issue persist?

Does the issue persist on the BIOS page?

 

If the issue persists on the BIOS page it is a hardware issue with the display.

 

If the issue does not persist on the BIOS page try updating the graphics, chipset and BIOS on the PC to the latest version.

 

Uninstall the graphics driver from device manager and install the latest version of BIOS,chipset and graphics drivers on the PC using the HP support assistant.

 

Refer this article to know more information about using HP support assistant. Click Here

 

Refer this article to further troubleshoot display issues with the PC. Click Here

 

Let me know how it goes!

 

I hope you have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Jeet_Singh
I am an HP Employee

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DenPavillion
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Hi Jeet

 

I have connected it to an external monitor and got nothing but the white screen on the laptop.

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Jeet_singh
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Message 4 of 4
Flag Post
HP Recommended

This seems to be a possible hardware failure with the notebook. I would recommend you contact our HP support team for further assistance. 

 

HP support team can be reached on this link.

 

Let me know if you need any further assistance. I'll be more than happy to help you.

 

That said take care and have a great day!

 

Cheers 🙂

Jeet_Singh
I am an HP Employee

View solution in original post

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