• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.

‎04-18-2025 01:39 PM

HP Recommended
Product: HP ZBook Fury 16 G11 Mobile Workstation PC
Operating System: Microsoft Windows 11

I keep getting Biometric devices for Synaptics FS7605 Touch Fingerprint Sensor with PurePrint(TM) error.

Device status show "Windows has stopped this device because it has reported problems. (Code 43)"

 

I tried to uninstall it then it shows up Synaptics FS7604 Touch Fingerprint Sensor; however, when I tried to update it then it changes to Synaptics FS7605 Touch Fingerprint Sensor.  I can't find a driver to install to clear that error.  

 

Please help and let me know where I can find a new driver for that model or how to remove it so it can go back to FS6504.

 

Thanks

Reply
1 person had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.