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mandb
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Message 1 of 2
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Wireless Keyboard 200 Model No HSA-D01K Continually Disconnecting

HP Recommended
HSA-D01K
Microsoft Windows 10 (64-bit)

I have seen this issue in other posts but don't see a resolution.  I purchased the "Wireless Keyboard and Mouse 200" combo and, much as I LOVE the keyboard, it loses connection for no apparent reason.  The mouse has no issues. Assuming it was faulty I returned the product to the store of purchase , who replaced it but the replacement has the same issue. has anyone found a solution to this?

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Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@mandb Welcome to HP Forums!

I have a few steps to help you out:

 

If a wireless mouse or keyboard does not respond, check for connection and power issues.

NOTE: 

If you are experiencing issues with Bluetooth input devices, go to Troubleshooting a Bluetooth Connection.

  1. Locate the USB receiver for the device, and then make sure it is connected directly into a USB port  on the computer.

    NOTE: 

    A USB hub might not provide enough power for your device to connect properly.

    Connecting the receiver

    If you cannot locate the receiver, check the original packaging. Some HP Touch and All-in-Ones come with the USB receiver preinstalled in the computer. Or, look for a USB storage container on the device.

    Removing the receiver from the mouse

  2. Look for and remove any battery tabs from the device. This tab prevents the device from receiving power.

    Battery tab

  3. Make sure the device has adequate power.

    • If the device uses batteries, install new batteries according to the guide in the battery compartment.

      Example of battery placement - yours might vary

    • If the device is rechargeable, connect the charging cable to the device, and then to a power source, such as a USB-charging port on the computer or an external USB power adapter.

      1. LED battery indicator

      2. MicroUSB cable to charging device

  4. If the device has a power switch, confirm the switch is set to ON.

    On/off switch on wireless mouse and keyboard

  5. On your computer, test the device.

    If the device still does not work as expected, go to Wireless Keyboard and Mouse Troubleshooting.

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee

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