• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎12-07-2019 11:21 AM

HP Recommended
Product: HP ENVY Curved All-in-One - 34-b135se
Operating System: Microsoft Windows 10 (64-bit)

When I received my computer a week ago, WoW ran without any issues.  I opened the HP Support Assistant and noticed it recommended some updates.  After I ran them, WoW now shows a black screen while it is running.  If i alt tab to a different window, I see it running.  If i switch it to windowed mode, it runs fine.  I do not know what this update did.  I tried updating my nvidea driver but didn't help.  

 

Any suggestions?  Can I reset the drivers back to factory settings?

1 REPLY 1

‎12-10-2019 11:19 AM - edited ‎12-10-2019 11:19 AM

HP Recommended

@Lagthelion Welcome to HP Community!

 

I understand that While playing the Wow game screen goes black.

 

Please let me know about other games, you are getting a black screen.

 

Please refer to the following video and check.

 

https://www.youtube.com/watch?v=AJgIcAZpGIg

 

Note: The above link is 3rd party and is not owned by HP, I've posted this only so that I may help you resolve this issue by going beyond my support boundaries, please ignore the ads and take only the free suggestions

 

Please try to update the graphics drivers and BIOS check for the issue.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.