all in one black screen help

[slyn1234]

Hi, starting Thurday morning I noticed a slight flickering on the screen on and off during the day, then that night the screen went black all the sudden, I was able to put in it sleep mode and wake it up, things looked fine after that.  I turned it off for the night and the next day kept getting this black screen (I could barely see the desktop wallpaper and icons) but I was able to see my login page for a few seconds when wakeup it from sleep mode.

I went to updates and saw that the Realtek High Definiton Audio Driver needed updated, so I tried and failed to get it to install from Windows. I was able to see the screen enough to get to the manufacturs site and uninstall, then reinstall it. I reinstalled graphic drives too. Now it seems to be working fine, no flashing or black screen for about 5 hours now since updating the Realtek device. I was wondering if that was the issue all along, does that driver not getting updated cause screen problems? I also installed AMD Catalyst Install Manager and it updated drivers.

I honestly don't know much about computers and this is the only one I have access too, any help will be appricated!! Thank you

[Malygris1 · Accepted solution]

Hi there @slyn1234,

Welcome to the HP Support Forums!  It is a great place to find the help you need, from other users, HP experts, and other support personnel.  I understand that your computer display went black, and after updating the driver it is working again.  I am happy to help with this.

In answer to your question, as to whether that was the problem, I will give a qualified yes. It may not be that the driver was updated but that something happened to the existing driver, either the file was corrupted, or some other program or driver was installed that conflicted with it. Another option is that a setting was changed somewhere; there are several possiblities.

If this sort of thing happens again, see if you can start your system using HP PCs - Windows 7 Safe Mode. Windows Safe Mode will load with basic drivers, and is a way to get access to your system if it seems like there is a software problem. Changes can be made in Safe Mode such as display settings, or drivers or applications uninstalled that may not be easily removable in a normal startup.

Another useful document to look at is: HP PCs - Computer Does Not Start (Windows 7). I hope this helps.

Please let me know whether that works for you, and if it does resolve your issue, please mark this post as a solution. Kudos would also be appreciated.  

[slyn1234]

Thank you for letting me know! I have had no issues with flickering or a black screen since updating the audio and graphic drivers, so I'm thinking the problem was fixed when they updated. Thank you again!