broken laptop screen and can't access it

[grandjib]

Hello, my laptop screen is broken, but I had it connected to a monitor with an HDMI cable, so the broken screen wasn't really a problem. However, I decided to factory reset the laptop, and after the reset, the laptop won't let me connect to my monitor. Since the screen is broken, I cant access it. Is it possible to fix this? 😞

[A_Gayathri]

Hi @grandjib , 

Welcome to the HP Support Community

I understand you are facing an issue with your laptop screen being broken Not to worry I will help you to get a resolution to resolve the issue.

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

Gaya1238

HP Support