cable for mixed reality headset

[MaxCancer]

i don't know if this is a joke or not, i've spent 400 euros for a Mixed reality headset, now my usb/hdmi Cable has broken and NO ONE send me one, no the italian store no the official store, so what i can do? I have to throw away the item? are that the HP products support? when we broke some little part the item must be thrown away??? every time i broke a part i need to spend 400 Euros again and again and again???? my product is under warranty......

[Dragon-Fur]

@MaxCancer

 I would guess you must replace the cable yourself.

Part number 940814-001

Search for the part in an online store in your region.

Product Number and Model

2HJ34AA — HP Windows Mixed Reality Headset VR1000-100

Part Number and Description

940814-001

CABLE, 2in1 HDMI2.0+USB3.0 3.6Meter

                                                          ++++++++++++++++++++++++++++++++++++++++++++

Product Number and Model

2NL06AA — HP Windows Mixed Reality Headset VR1000-127il

Part Number and Description

940814-001

CABLE, 2in1 HDMI2.0+USB3.0 3.6Meter

                                                          ++++++++++++++++++++++++++++++++++++++++++++

Reference and Resource

Part number found in PartSurfer, using the Product Number and country USA.

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[MaxCancer]

Add to Cart -N/A-

other solutions?

[Dragon-Fur]

@MaxCancer

Correct:

The "N/A" means you cannot currently purchase the part from HP.

Search for the part online using your search engine.  
Depending on your location, the part might be available from Amazon or other online retailers in your region.

I do not work for HP.  I do not have any access to internal HP support, sales, or HP technical support options.

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

[MaxCancer]

So, let's see if I understand correctly........

HP create creates and sells a product made up of several parts.......

HP creates proprietary and uncommon cables for its products.........

HP is not responsible for the parts with which its product is created

HP does not sell parts of its own product and obliges me to purchase it from third parties

 ........the cable that I need costs 200/300 euros from other parts....

ALL the product included the cable costs 200$......

I'm a merchant, all this seems like a joke

if I behaved like that with my clients, they would sue me for negligence and incompetence

SO, for me, HP is not a serious company, ppl just buy your product because don't know how this ompany work .... this is LAST product i buy from HP, i prefer spend a little more and go in others company, I will never in my life advise anyone to buy hp products.....

Adios

[Dragon-Fur]

@MaxCancer

I can see why having local merchants / companies gouge you for the price of a cable is irritating.

I have asked that someone take a look.

IF an agent contacts you, he/she will post back here first (before contacting you by message or email).

Remember: 

• Our community forum has naught to do with sales or availability of merchandise from HP or anyone else.
• We do not control nor do we have any influence on what merchants charge for services or goods.
• Your comments are welcome here as long as they adhere to the  Rules of Participation

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

[Raj1788]

@MaxCancer

Thank you for joining HP Forums. 

This is a great place to get support, find answers to your technical queries.

I have sent you a private message, for the further course of action depending on the product that cannot be shared in a public post.

Can you please check your inbox on the forums page for the private message.

Have a great day!

[chuck8888]

this is a year later and it seems lots of people have the same problem .. I have
Now  THREE of these units that don't work because of the 2and 1 cable... the cable gets extermly hot and no video
and Now says plug into a usb3 port on one of them.. ..display gets detected and mixed reality device still shows up.
I phoned hp canada to get help and get directed to surfer
for a cable that costs 170us
and now out of stock anyways.   .. Canada does not even carry them !!!!!!
because they are out of waranty
and one just ran out in jan...I'm screwed..
I really wish there was a class action on this.  because this is a SCAM..
sell  a product then sell a cable that is known to be faulty for basically the cost of a entire unit when its on sale.
.... What is funny this is my kids first experience with Hp products .. and how they treat customers.
And everybody they run accross in there vr games they tell them they have to do 2d because of hp..
..

So now with these three headsets out of waranty they are all paper weights.. so screwed up.
I understant the headsets use spectra chipset ...perhaps hp should be punishing them for faulty chip sets.
and not customers.. or at leat get spectra to put down the cost so we can actually buy replacement cables
at a resonable price..   and if its not spectra that is gouging on the costs SHAME on hp for this..

And for all i know maybe the usb cable kills the headunit as well as on one of them now i just get
plug into a usb 3 port.. which it clearly worked before but no video

[Jacky-D]

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
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