case id status

[Mahi29]

how to check the status  case id  

[Sneha_01]

Hi @Mahi29,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

To check the status of a support case with HP, follow these steps:

Step 1: Visit the HP Support Website

1. Go to the HP Support website: HP Support

Step 2: Sign In to Your HP Account

1. Sign In: If you have an HP account, click on the Sign In option at the top right corner and log in with your credentials.
2. Create an Account: If you don't have an account, you may need to create one.

Step 3: Navigate to Your Cases

1. Go to Support Cases: After logging in, look for an option like My Support Cases or My Cases.
2. Enter Case ID: Enter your case ID in the provided search or lookup field.

Step 4: Check Status

1. View Case Details: Once you find your case, you should be able to see its current status, any updates, and detailed information.

Step 5: Use HP Support Assistant

If you have HP Support Assistant installed on your device:

1. Open HP Support Assistant: Launch the HP Support Assistant application.
2. Check for Case Information: Navigate to the support section where you can check for your case status or contact support directly through the application.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support