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‎12-14-2020 10:42 AM

HP Recommended
Product: HP Beats Special Edition 23-n010 All-in-One Desktop PC
Operating System: Microsoft Windows 10 (64-bit)

I am trying to extend my desktop view to an external monitor. For some reason, it is not working. I see a message "check signal cable" on my monitor I am seeing the same issue with another monitor and I tried multiple HDMI cables but ran into the same issue. Spoke with windows support they said the software is working as expected. it might be an issue on the HP side, may be a need to update bios. any pointer to what i need to do to extend my desktop view to an external monitor? 

1 person had the same question
1 REPLY 1

‎12-23-2020 11:22 AM

HP Recommended

@shy4

 

I reviewed your post and I understand that you are facing issues connecting an external monitor to the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the product number of your computer?

 

Meanwhile, I recommend you update the BIOS and the graphics driver from the below link and check whether the issue is resolved.

 

https://support.hp.com/in-en/drivers

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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