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goroab
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connecting a TV thru HDMI port to my HP beats special edition 23-n012 All-in-One Desktop PC

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P beats special edition 23-n012 All-in-One Desktop PC
Microsoft Windows 10 (64-bit)

I'm trying to connect my Vizio TV using HDMI cable to my HP beats special edition 23-n012 All-in-One Desktop PC, and on the display settings the TV never shows, and I have been using the different HDMI ports in my TV, and selecting the proper TV input in my TV... any idea?

When I connect my HP laptop to the same TV it works fine.

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The_Fossette
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@goroab

 

Thank you for the information.

 

The HDMI port on your computer is an HDMI IN port and you will not be able to connect an external display.

 

Refer to the below image.

 

 

 

I hope that answers your question.

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

 

The_Fossette
I am an HP Employee

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The_Fossette
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@goroab

 

I reviewed your post and I understand that you are facing issues connecting the TV to the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the product number of your computer?

 

Do you have more than one HDMI port on your computer? If yes, then make sure that you are connecting the TV to the HDMI OUT port on the computer.

 

If you continue facing the issue, then update the BIOS and the graphics driver from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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goroab
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Hello The_Fossette,

 

Thanks for replying to my post, please find the responses below...

 

Thanks & Best Regards,

 

Gerardo
----------------------------------------------------------------
What is the product number of your computer?

HP beats special edition 23-n012 All-in-One Desktop PC

Envy TS 23 AiO PC

Model: 23-N012


Do you have more than one HDMI port on your computer? If yes, then make sure that you are connecting the TV to the HDMI OUT port on the computer.

Only one HDMI port


If you continue facing the issue, then update the BIOS and the graphics driver from the below link and check if it helps.

https://support.hp.com/in-en/drivers

I was not able to find BIOS or graphics driver updates for the computer... could you help me check in your side?

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The_Fossette
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@goroab

 

Thank you for the information.

 

The HDMI port on your computer is an HDMI IN port and you will not be able to connect an external display.

 

Refer to the below image.

 

 

 

I hope that answers your question.

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

 

The_Fossette
I am an HP Employee

View solution in original post

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goroab
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Thanks for your great support!!!

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goroab
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Hello The_Fossette,

 

Thanks for checking this, I assumed that it was a bidirectional port, as it's not specified on the label. I understand now.

 

Thanks & Best Regards,

 

Gerardo

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The_Fossette
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@goroab

 

Perfect, I am really glad to hear that!

 

If any other questions arise, please feel free to write back to me.

 

Cheers!

The_Fossette
I am an HP Employee

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