dark vertical shadow on my all in one screen

[marcelogreenway]

all updates seem to be - up to date.
there is a dark vertical shadow on my screen

[VikramTheGreat]

Hi @marcelogreenway,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for letting us know about the dark vertical shadow on your HP All-in-One Desktop PC 24-cb0000a. We understand how concerning that can be, and we’re here to help.
 

To better understand what you’re seeing and provide the most accurate support, could you please share a clear photo of the screen showing the issue?
 

A marked or close-up image would help us determine if this is a display panel issue, a graphics problem, or something else.

Looking forward to assisting you further!

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[marcelogreenway]

[VikramTheGreat]

Hi @marcelogreenway,

Thank you for sharing the image of the screen.

Please help us with your HP unit serial number or the product number in a private message for further assistance.
 

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon in the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support

[marcelogreenway]

hp24-cb0214 all-in-one pc
SN # Edited

[VikramTheGreat]

Hi @marcelogreenway,

Thank you for sharing the details. The image looks like it's a display issue, and since the PC warranty expired, in this case, the repair is the only option.

If you would like to repair, we can check the charges. Let me know

Keep me posted

VikramTheGreat

HP Support