cancel
Showing results for 
Search instead for 
Did you mean: 
Jencowper
New member
1 0 0 0
Message 1 of 2
210
Flag Post

display goes blank after loading a gamehouse game

HP Recommended
HP Pavilion All-in-One - 27-a275na
Microsoft Windows 10 (64-bit)

HP Pavilion All-in-One - 27-a275na 

 

I load the game "Clearit" (which runs on all my other PCs) and the screen goes blank. The game has actually loaded. I can hear the game music playing and if I depress the windows key the screen can be seen for a couple of seconds. I have installed all the latest drivers but note that the intel graphics driver which is authorised, is at least a year old and there is a number of later ones. The game had been working perfectly well. I teach children with learning difficulties and this game is very useful.

How can I load an unauthorised Intel driver?

1 REPLY 1
KrazyToad
HP Support Agent
HP Support Agent
22,744 22,731 1,364 1,380
Message 2 of 2
Flag Post
HP Recommended

@Jencowper

 

Does the PC meet the Game requirements?

 

If it does, then please download the Intel Support Assistant from this Link: https://www.intel.com/content/www/us/en/support/detect.html

 

Also update the BIOS from here: https://support.hp.com/us-en/drivers

 

Keep me posted 😊

 

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation