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HP Recommended
OMEN 30L Desktop - GT13-0380t CTO
Microsoft Windows 10 (64-bit)

Yesterday i tried opening valorant and it said something about my gpu not being directx11 compatible or something, so I restarted my pc. When it turned back on, only my second monitor would turn on and I spent a bit trying to figure out why my main wouldn't work, then i finally drew it back to the fact that only 1 of my display ports were working now, which was weird because all of them were working right before I restarted my pc. I tried to update my drivers through geforce experience which I had installed but it was making me install it again, then the installation kept failing, so I tried updating the drivers through the exe off your website and that also failed multiple times, then I tried to open Nvidia Control Panel and it says that I do not have an Nvidia gpu. Now my gpu doesn't even show up in device manager or anything and i dont even have the nvidia control panel file on my computer anymore?? My monitors speakers also do not show up as an output now.

1 REPLY 1
HP Recommended

hi

https://support.hp.com/us-en/product/omen-desktop-pc-30l-gt13-0000i/33492325/model/2100180165/produc...

 

you obviously have a problem with your graphics card
open the computer, following the required precautions

https://support.hp.com/us-en/product/omen-desktop-pc-30l-gt13-0000i/33492325/model/2100180165/manual...
remove the graphics card

https://www.youtube.com/watch?v=d581-j3Rr-s

impossible to know your configuration, if it allows it, so connect the screen to the motherboard..
restart tested (game probably won't work)
turn off the computer, replace the graphics card, tested, if it does not reinstall, it will certainly have to be replaced

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