half of the screen darker

[Juandoval]

After upgrade the memory i got half of the screen darker on my HP All-in-One 27-dp0004la..

I Think it has to be with the backlight, but not sure if it is the screen itself, the backlight cable or the motherboard that where the backlight cable came from.

Can you please help and advice how to find the real problem en fixed?

Thank you

[VikramTheGreat · Accepted solution]

Hi @Juandoval,

Welcome to HP Support Community.
 

Thank you for posting your query, I will be glad to help you.

I understand your computer powers on but only shows a partial display on the monitor, is that correct? I will be happy to help you.

If you haven’t tried already, start with a hard reset.

1.       Remove all  cables from the computer, including the power cord

2.       Press and hold the power button for 30 seconds

3.       Once done, only insert the mouse, keyboard, and power cable

4.       Try and turn the computer on to see what happens.

If the same screen appears, let me know, we can try a few steps.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support 

[Juandoval]

Thank you VikramThe Great for your support and help.

Everything is going OK now with the computer...

👍

[VikramTheGreat]

Hi @Juandoval,

You're very welcome! 😊 I'm really glad to hear that everything is running smoothly now. After all that hassle, you deserve some peace of mind.
 

If anything acts up again, you know where to find me. But for now, enjoy that sweet feeling of a working computer! 🚀💻
 

Take care, and thanks for the kind words!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

VikramTheGreat

HP Support