Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎07-01-2023 07:12 AM

HP Recommended
Product: HP EliteDesk 800 G5 Small Form Factor PC
Operating System: Microsoft Windows 10 (64-bit)

I installed an AMD Radeon RX 6400 card, however now both the new as well as the onboard video work (monitor will work on the connectors of the new card as well as the connectors of the onboard video).

However, the BIOS and bootmangers will only be shown on the onboard video.

How do I disable the onboard graphics in the BIOS? The manual says it should be done in the BIOS but there is no such option available. Should I use another BIOS?

Category:
1 person had the same question
2 REPLIES 2

‎07-01-2023 10:21 AM - edited ‎07-01-2023 10:24 AM

HP Recommended

I looked at the BIOS simulator for Elitedesk 800 G5 SFF and also the manual and you are correct.   The manual clearly states the internal video can be disabled but the BIOS does not show that feature.  There was nothing in the BIOS release info that mentioned the built in video.  

 

The system board graphics can be disabled by changing settings in BIOS F10 Setup.

and

 

BeemerBiker_0-1688228415905.png

 


You could try the latest BIOS 2.15 (April 2023)

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-elitedesk-800-g5-small-form-factor-pc/...

 

You might contact HP and ask about about the missing feature.

https://www.hp.com/us-en/contact-hp/ww-contact-us.html

 

If your 800 G5 is out of warranty you might mention that you are considering a large purchase of 800 G5 and want to have that feature or will find another OEM.

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Was this reply helpful? Yes No

‎07-06-2023 11:52 AM

HP Recommended

Thanks for your respose, the BIOS version I have is already the latest 😞

I bought additional HP support for this machine, I can talk to them now 🙂

Was this reply helpful? Yes No
Recommendations
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.