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‎06-26-2020 08:01 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

seeking help from anyone who has the following problem:

Monitor Status

HDMI: Inactive

VGA: Inactive

 

Check cable and source connection then monitor goes to sleep mode

 

thank you in advance

2 REPLIES 2

‎06-26-2020 09:35 PM

HP Recommended

@victory72 

 

Please answer following check:

 

  • Where do you connect to ?
  • To a computer ?
  • What is your computer ?
  • Does your computer have a video card ? if Yes, then the Integrated card is disabled therefore two ports are inactive

Otherwise, please post back what is your computer ?

 

Regards.

BH
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‎06-26-2020 09:54 PM

HP Recommended

Yes desktop has graphics card the monitor worked Well before with new hdmi cable before I had computer repaired under warranty 

pc is a Thermaltake Versa H22, i7-9700KF, 16GB, 256G SSD + 2TB HD, NVIDIA 1650 4GB, DVD

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