hp 32 inch monitor when connected to hp portable pc is showing only the background not the apps

[user9991]

hi my new hp 32 monitor when connected to my pc shows only the background but not the  apps, but  when i connect it to a philips 24 it works perfectly  any possible solutions?

[zoey7886]

@user9991, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding HP monitor showing only background apps! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Check Display Settings:

• Right-click on the desktop and select "Display settings." Ensure that the display is set to "Duplicate" or "Extend" mode rather than "Second screen only."

Verify Connection:

• Ensure that all cables are securely connected. If you are using an HDMI or DisplayPort, try reconnecting it, or use a different cable if available.

Update Graphics Drivers:

• Go to the manufacturer's website (for your graphics card) and download the latest drivers. Install them to see if that resolves the issue.

Resolution Settings:

• Adjust the resolution settings to ensure that your monitor supports the resolution coming from your PC. Make sure the settings are optimal and compatible with the HP 32-inch monitor.

Test with Different Port:

• If your monitor supports different input ports (HDMI, DisplayPort, etc.), try using a different one.

Refresh Rate:

• Check the refresh rate settings in your display settings and ensure they are set correctly for the HP monitor.

Monitor Menu Settings:

• Use the monitor's built-in menu settings to check if there are any configurations that need adjustments.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,