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tinski17
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Message 1 of 6
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hp pavilion all-in-one 24-xa0xxx camera not working

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hp pavilion all-in-one 24-xa0xxx
Microsoft Windows 10 (64-bit)

Desktop is a few months old.  Camera is  a popup unit which used to work.

Noticed that it recently stopped working when the mic is on.

After further troubleshooting, the PC seem to detect (verified via Device Manager) that it is active and working properly if the camera is in the down position. If I put it in the up position, it complains that the device is not connected.

I already tried uninstalling/installing the driver as well as enabling/disabling the device but no luck.

What should i do?  The unit is not 1 year old yet, is it still within warranty?

 

 

5 REPLIES 5
The_Fossette
HP Support Agent
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Message 2 of 6
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@tinski17

 

I reviewed your post and I understand that the webcam is not working on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c02452221

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Florin222
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Message 3 of 6
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I am having the exact same problem.  The camera is recognized as "on" only in the down position (of course the image is black).  When the camera is lifted up the camera is turned off.  Is this some kind of hardware glitch?    I also want to take the computer back on the warranty before it expires next month.

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The_Fossette
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Message 4 of 6
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@Florin222

 

Have you followed all the steps suggested in the article shared in the thread? If yes, then, I recommend you contact support and they will be able to assist you in this regard.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

https://support.hp.com/in-en/document/c03467259

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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jamie333
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Message 5 of 6
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Your HP TouchSmart PC accompanies an implicit webcam and exhibit receivers. You can utilize them to catch recordings and have video visits and telephone calls by utilizing texting programming.

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praveen196
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Message 6 of 6
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@jamie333

 

I understand your concerns.

 

Please contact our phone support ad check for the support option. They will help you.

 

Have a nice day!!

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