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HP Recommended
HP 27es 27-inch Display
Microsoft Windows 10 (64-bit)

Hi dear /

 

I have Hp 27es yesterday i updated my windows 10 then my display not going to work after this update and its show me this message 

2.jpg

 

so i run the PC with safe mode and change mode to 1920 X 1080 

00a72489-750f-4992-af84-1c7544233732.jpg

 

but the problem still not solved and i checked again the the disply mode is 1920x1080

 

please how to fix it 

 

hope your help fix this ASAP

 

Regards,

3 REPLIES 3
HP Recommended

Greetings @Awladthani,

 

Welcome to HP Forums and Thanks for the post. 

 

I understand that you are unable to use the display as it is out of range, is that right?

Not to worry, I will be glad to assist you. 

Have you tried the monitor on any other computer?

 

Recommend you update the graphics drivers on your computer. 

If you are using an HP Desktop, you can run HP Support Assistant to update the drivers. Click here

If you are using any other computer, update the graphics driver based on the manufacturer. 

For other troubleshooting steps, please refer to this HP Article

 

Let me know how it goes. 

Chimney_83
I am an HP Employee

HP Recommended

Welcome to the wonderful world of windows 10.  I had the same problem with my TV. Even though windows says its running at 1080p that doesn't mean that its actually outputting that resolution. It might sound confusing but trust me windows will output whatever resolution it thinks is best for your monitor regardless of what you do. So, if for some reason it thinks your monitors native resolution is different than 1080p than it won't work. I guess you could try reinstalling your graphics driver, that might help.

HP Recommended

27es monitor connected to DirecTV box and computer via HDMI.  Worked fine for months.  Now input signal out of range.  I can see the picture, in the proper apparent resolution, but the message persists.  I cold booted monitor (unplugged for 15secs), reset the DirecTV box, and switched out the HDMI cable AND the input.  No change.  So it isn't a graphic driver problem.

 

Why isn't there a way to acknowledge the message and disregard, if I can see the  picture?  Why does it nanny itself to sleep with no option to override?  Is my only solution to take this monitor to an open field, destroy it with a sledgehammer, and beseech everyone I know to never buy one again?

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.