keyoard, mouse and touch screen not working

[Edicken]

I have a new all-in-one 24-cr0345nh PC.  The keyboard, mouse and touch screen are not working.

[VikramTheGreat]

Hi @Edicken,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I can imagine how unsettling it must feel when none of your input devices, keyboard, mouse, or even the touchscreen, respond on a brand-new HP All-in-One 24-cr0345nh PC. Let’s gently walk through the steps to bring your system back to life.

Step-by-Step Troubleshooting for Keyboard, Mouse & Touchscreen

1. Basic Power & Connection Check

• Ensure the PC is fully powered on and not in sleep mode.
• If using a wireless keyboard/mouse, check for: 
  • Fresh batteries
  • USB receiver securely plugged in
  • The power switch on the devices is turned on

2. Try a Different USB Port

• Plug the keyboard/mouse into a different USB port.
• Avoid using USB hubs; use ports directly on the PC.

3. Touchscreen Not Responding? Try This:

• Restart the PC.
• Go to Device Manager:  
  • Press Windows + X → Select Device Manager
  • Expand Human Interface Devices
  • Look for an HID-compliant touch screen
  • If missing, click Action > Scan for hardware changes
  • If present but not working, right-click > Enable device

4. Update or Reinstall Drivers

• Visit HP’s official driver page for your PC: 👉 HP 23.8 inch All-in-One 24-cr0345nh PC (C26GBEA) | HP® Support
• Download and install: 
  • Chipset drivers
  • Touchscreen drivers
  • Keyboard and mouse drivers

5. Reset BIOS (if nothing works)

• Shut down the PC.
• Turn it on and press F10 repeatedly to enter BIOS.
• Use arrow keys to Load Setup Defaults, then Save & Exit.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat