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HP Recommended

After an update(?) my cpu lost touchscreen. have tried many online cures none have worked. Not sure if update caused problem but when I returned from summer vacay no touchscreen. thank

3 REPLIES 3
HP Recommended

Hello @prespp 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Start Windows <Device Manager>

- Expand <Mice and other pointing devices>

- Expand <Human Interface Devices>

- Expand <Display adapters>

--->>> Send screenshot

 

(3Please report your results

HP Recommended

os name-Microsoft Windows 10 Home

Version-10.0. 19043 build 19043

system model- 24-g020

system sku-V8P00AA#ABA

Processor-AMD A8-7410 APU with AMD Radeon R5 Graphics, 2200Mhz, 4 Cores, 4 Lo...

BIOS Version/date-AMI F.05, 6/3/2016

Human interface Devices

HID-compliant consumer control device

HID-compliant consumer control device

HID-compliant system controller

HID-compliant vendor-defined device

HID-compliant vendor-defined device

HID-compliant vendor-defined device

HID-compliant vendor-defined device

HID-compliant vendor-defined device

 

Mice and other pointing devices has only HID-compliant mouse and says it is working Properly

Sorry I don't know how to paste screen, copy, and send. hope the above is enough info. Prespp

 

 

 

HP Recommended

Hello @prespp 

Thanks for reporting.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

 

BaseBoard Manufacturer

BaseBoard Product

BaseBoard Version

  

(2Please report your results

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