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- HP Community
- Desktops
- Desktop Video, Display and Touch
- lost touch sceen capabilities

Create an account on the HP Community to personalize your profile and ask a question
10-17-2022 04:27 PM
Hello @prespp
Sorry to hear that you are having problems ... I would like to help you.
Let me check your current system configuration. |
(1) Run msinfo32
- Select <System Summary>:
--->>> Copy/screenshot/paste following key/value pairs:
OS Name |
Version |
System Model |
System SKU ( equals HP product number (p/n) ) |
Processor |
BIOS Version/Date |
(2) Start Windows <Device Manager>
- Expand <Mice and other pointing devices>
- Expand <Human Interface Devices>
- Expand <Display adapters>
--->>> Send screenshot
(3) Please report your results
10-18-2022 02:02 PM
os name-Microsoft Windows 10 Home
Version-10.0. 19043 build 19043
system model- 24-g020
system sku-V8P00AA#ABA
Processor-AMD A8-7410 APU with AMD Radeon R5 Graphics, 2200Mhz, 4 Cores, 4 Lo...
BIOS Version/date-AMI F.05, 6/3/2016
Human interface Devices
HID-compliant consumer control device
HID-compliant consumer control device
HID-compliant system controller
HID-compliant vendor-defined device
HID-compliant vendor-defined device
HID-compliant vendor-defined device
HID-compliant vendor-defined device
HID-compliant vendor-defined device
Mice and other pointing devices has only HID-compliant mouse and says it is working Properly
Sorry I don't know how to paste screen, copy, and send. hope the above is enough info. Prespp
10-18-2022 03:08 PM
Hello @prespp
Thanks for reporting.
(1) Run msinfo32
- Select <System Summary>:
--->>> Copy/paste following key/value pairs:
BaseBoard Manufacturer |
BaseBoard Product |
BaseBoard Version |
(2) Please report your results