monitor x27 switch off and swich on automatically

[Carloalberto4]

Good morning,

I bought my monitor 2 weeks ago on official hp's online shop, but sometimes, as soon as I switch one the pc and connected to the monitor, the display started flashing intermittencly for 3-4 minutes and then nothing else it work great..I don't understand why but I think isn't normal.

Thank you everyone

[Echo_Lake]

@Carloalberto4

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, I understand that your HP monitor display flickers, to provide an accurate resolution, I need a few more details:

• Did this happen after a recent window or software update?
• What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824
• What are the troubleshooting steps you have tried so far?

Keep me posted for further assistance.

[Carloalberto4]

Sorry exactly not flickers but switching on/off alone intermittensly.

I didn't make no update about software or anything else-

Product nuber: Hp X27 IPS

Serial number: 6CM1160TCC (found on the back)

I did not try any troubleshooting because I don't know what could I do.

Thanks a lot

[Echo_Lake]

@Carloalberto4

Thank you for posting back. 

Let's try updating the Monitor Driver from here

Keep me posted for further assistance.

[Carloalberto4]

yesterday night I tryed to update the driver and this morning it seemed all was ok, but in the afternoon it restarted to make the same thing.

thanks for your support

[Echo_Lake]

@Carloalberto4

Thank you for posting back.

I appreciate your efforts to try and resolve the issue. If you still need additional technical assistance that can be better provided through one-on-one interaction or a remote session with our HP Support team if you would like to continue troubleshooting.
 

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Have a nice day ahead.

[Carloalberto4]

Hi!

Unfortunately the problem is not risolved and I now I'd like to know what I have to do.

I have to talk with italian hp? support? Or something else?

Thanks