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HP 24x 23.8-inch Gaming Monitor
Microsoft Windows 10 (64-bit)

Hi i recently bought a hp 24x gaming monitor but it has a defect on it i also exchanged it in the shop from where i bought it but the case is still the same there's still a white faded fertical line on the upper left also the video quality isn't quite clear

HP Support Agent
HP Support Agent
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Welcome to the HP Support Community!


I reviewed your post and I understand that you are facing issues with the display quality of the monitor.


Don’t worry, I assure you I will try my best to get this sorted.

  • Have you tested the monitor on a different computer?
  • Have you updated the graphics driver on your computer?

If you have tried the above steps and still facing the issue, then I recommend you contact support to check the available service options for the monitor.


Here is how you can get in touch with support.

1)Click on this link –

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.


Let me know how it goes and you have a great day!


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!




I am an HP Employee

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