mouse stop working (i.e. not selecting when i click), sometime when i turn it off and on it works.

[Riich]

mouse stop working (i.e. not selecting when i click), sometime when i turn it off and on it works.  ps. when the mouse doesn't work the touch screen works most of the time.

[Garp_senchau]

@Riich, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

The issue you're experiencing with the mouse on your HP All-in-One Desktop PC 27-cr1000i might be related to driver problems, connection issues, or power settings. Here are steps to troubleshoot the mouse functionality:

Check Mouse Connections:

• Ensure the mouse is properly connected to the USB port. If you're using a wireless mouse, check if the USB receiver is securely connected to the port.
• Try using a different USB port to rule out any port-related issues.

Battery for Wireless Mouse:

• If your mouse is wireless, check the battery level and replace or recharge the batteries, as low battery can cause connectivity issues.

Update Mouse Drivers:

• Go to HP Software & Driver Downloads and enter your product details to find and update mouse-related drivers.
• You can also open Device Manager, find your mouse under Mice and other pointing devices, right-click, and select Update driver.

Check Power Settings:

• Your system might be set to save power by turning off USB ports when not in use.
• You can change this by going to Control Panel > Power Options > Change plan settings > Change advanced power settings, and then ensuring that USB selective suspend setting is disabled.

Run Troubleshooting Tools:

• Windows has built-in troubleshooting tools that might help identify and solve the issue. Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters, and run the troubleshooter for hardware and devices.

Check for Interference:

• If you are using a wireless mouse, electronic interference can cause connectivity issues. Try moving closer to the receiver or away from other electronics.

Restart the Computer:

• Since restarting the computer temporarily resolves the issue, this could indicate a software glitch. Regularly restarting can help refresh the system and solve temporary bugs.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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