Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎12-26-2021 04:17 PM

HP Recommended
Product: HP 24ec 23.8 monitor, MacBook Air 2020
Operating System: Other

please help, im horrible at computers, but I want to use the hp 24ec monitor for my display, but no matter what hdmi cord or adapter it won't connect

Category:
2 REPLIES 2

‎12-26-2021 07:00 PM

HP Recommended

Mini-display to HDMI adapter is needed as discussed here and you need a good cable.

 

My Surface Pro 4 has mini-display and it will not connect using 3 different cables and adapters and I was told to get an active HDMI cable.  However, it did "see:" the monitor but the monitor did not see the SP4.

 

Make sure the Mac Air is plugged in so it has enough power to send a good signal to the monitor.

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Was this reply helpful? Yes No

‎12-26-2021 07:28 PM

HP Recommended

@GOTHBUNNI -- is this the manual for your monitor: User Guide (hp.com)

 

It states that your monitor has two video-inputs, either VGA or HDMI.

On the monitor, you have to select which source is to be the "active" source.

 

Since you have HDMI output from your computer, tell the monitor to "listen" to the HDMI input port.

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.