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‎02-04-2022 02:56 PM

HP Recommended
Operating System: Microsoft Windows 11

Recently my desktop all in one computer display screen keeps turning to the Black screen and I have tried unplugging, restarting, updating the driver, changing the time to stay active but I haven't had any luck.  Any Suggestions?

Category:
1 REPLY 1

‎02-05-2022 10:35 AM

HP Recommended

It is likely your display is not waking up after going to "sleep"

 

Did you recently update to windows 11?  Some laptops need a bios fix to allow them to function properly in 11 as Microsoft has switched windows to use deep sleep "S0".   Possibly your system does not support S0

 

I assume the system works fine if you change the power setting to never sleep.

 

A quick fix it so select hibernate instead of sleep in your current power plan.

 

You can check the sleep mode as shown below

 

If you see S0 enabled then that might be the problem. 

 

I am a volunteer and I do not work for, nor represent, HP
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