new gaming computer running so slow cant really get anything to load

[biggyhawkbbq]

i have just bought this computer,  have factory reset it and only downloaded one game, it goes so slow that just hitting control, alt, s to get the serial took 5 minutes to load, I have updated the drivers, and the os as far as I can tell. I am currently sending this from my laptop. I am not sure what else to do to check for this and to figure out why it is so slow, any help would be appreciated, i got it on veterans day from Aarons, I should have seen something wrong since it took them almost 2 hours to factory reset it them self. I just need to know if it something I can fix, or if I need to take it in. thank you so very much for any feed back and help

[Prométhée]

hi

please perform the hardware tests
everything is explained in this link

HP PCs - Testing for Hardware Failures | HP® Customer Support

you may have an error code , failure ID (24-digit code) , as shown

if so, just give this code here