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HP Recommended
HP OfficeJet Pro 8710 All-in-One Printer
Microsoft Windows 10 (64-bit)

HP Office Jet 8710 64 bit screen error no camera ; tried driver update for windows 10: can a camera operating system be reinstalled?

1 REPLY 1
HP Recommended

Need product ID or model of the PC or Laptop.  Printer model is not useful.

 

General camera advice

 

1 - enter "camera" in the windows search box. An error message may appear. If so, click "Get Help". If there is no "Get Help" then read this article.

BeemerBiker_0-1726701727969.png

 



2 - Look at the keyboard function keys for a camera icon such as


BeemerBiker_1-1726701727878.png

 


if you see anything like that the press it and see if the camera starts working. It could also be a physical device such as a switch or a cover that closes over the lens. Some AIOs have an On Screen Display and that might have camera control for on/off. I do not have your particular system so am guessing.

HP detailed resources

3 - Try a repair of windows system files. From the administrator command prompt enter as explained below


SFC /scannow



How to use SFC or DISM to repair Windows

just do the SFC. If you see a message that corrupted files were fixed then reboot. The only time to do the DISM is if the SFC reports it found problems but cannot repair it.

Let me know if you need more help


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