• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎11-17-2022 10:05 AM

HP Recommended
Product: HP ENVY Desktop - 795-0037cb

Trouble shooting this item:  Owner was told maybe low battery on the mouse.  Tried different mouse.  Still nothing.  Tried unplugging the whole system.  Still nothing.  Tried different cable for the vga.  Still nothing.  Tried a different monitor, still no display.  

So I feel it's an issue with the vga plug on the back of the tower.  From what I could find, they saw to open the tower up

 

Category:
1 REPLY 1

‎11-17-2022 12:48 PM

HP Recommended

@RESCUEBLUE 

 

How do you connect them ? Is this the first time connection ? The specs of your machine is

 

         https://support.hp.com/au-en/document/c06020221

 

It has following ports at its back

 

  1. Audio: Line in
  2. Audio: Line out
  3. Audio: Microphone
  4. DisplayPort
  5. HDMI out
  6. USB 2.0: 2
  7. USB 3.1: 4
  8. LAN (Ethernet)

Your machine does not have VGA port. What is your monitor ? You can use port 4 or 5 to connect to a monitor.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.