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‎02-16-2018 02:11 PM

HP Recommended
Product: Envy 700-406pc
Operating System: Microsoft Windows 10 (64-bit)

No video,. just stopped completly black screen. Tried a video card and it works but nothign from the on board, built in video.

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Accepted Solutions

‎02-17-2018 06:40 AM - edited ‎02-17-2018 06:43 AM

HP Recommended

That on board, built in video is actually a functional part of the CPU. The integrated graphics differ by processor, which is the AMD A10-7700K, according to the spec support page

https://support.hp.com/us-en/product/hp-envy-700-400-desktop-pc-series/7161708/document/c04490020

 

The fact is that you already proved that the on-board graphics has failed by installing a graphics card.  If a separate graphics card is tolerable, then stick with that.  Repairing onboard graphics or changing the CPU is usually not worth the additional expense.

 

BTW: according to the above support page, that PC is over 3 years old, so probably not under warranty


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‎02-17-2018 06:40 AM - edited ‎02-17-2018 06:43 AM

HP Recommended

That on board, built in video is actually a functional part of the CPU. The integrated graphics differ by processor, which is the AMD A10-7700K, according to the spec support page

https://support.hp.com/us-en/product/hp-envy-700-400-desktop-pc-series/7161708/document/c04490020

 

The fact is that you already proved that the on-board graphics has failed by installing a graphics card.  If a separate graphics card is tolerable, then stick with that.  Repairing onboard graphics or changing the CPU is usually not worth the additional expense.

 

BTW: according to the above support page, that PC is over 3 years old, so probably not under warranty


I'm not an HP employee.
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