photos and videos won/t stop scrolling

[United737]

Can't stop the scrolling of my photos and videos to select a photo or video to work with.   Help this feature is unecessary  and should be discontinued.   

[Max3Aj]

Hi @United737, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

It sounds like you're dealing with an issue where photos and videos automatically scroll in the Photos app on your HP All-in-One Desktop PC 27-cr0000i, preventing you from selecting a specific file. This is likely due to a feature in the Microsoft Photos app or unintended input from a device (such as a touchpad, mouse, or touchscreen).

Steps to Fix the Auto-Scrolling Issue:

1. Check Mouse or Touchpad Issues

• Disconnect any external mouse or trackpad and check if the issue persists.
• If using a touchscreen, try disabling it temporarily:
  1. Press Windows + X and select Device Manager.
  2. Expand Human Interface Devices.
  3. Find HID-compliant touch screen, right-click it, and select Disable.
  4. Check if the scrolling issue stops.

2. Adjust Microsoft Photos App Settings

• Open Microsoft Photos.
• Click on the three-dot menu (•••) in the top-right.
• Go to Settings.
• Look for options related to Auto-Play, Slideshow, or Auto-Scroll and disable them.

3. Reset or Reinstall the Photos App

If the issue persists, try resetting or reinstalling the Photos app:

Reset Photos App:

• Go to Settings > Apps > Installed Apps.
• Find Microsoft Photos and click Advanced options.
• Click Reset.

Reinstall Photos App:

• Open PowerShell as Administrator (search "PowerShell" in Start, right-click, and select "Run as administrator").
• Type the following command and press Enter: Get-AppxPackage *Microsoft.Windows.Photos* | Remove-AppxPackage
• Then reinstall it from the Microsoft Store.

4. Check for Windows Updates

• Go to Settings > Windows Update and ensure you have the latest updates installed.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support