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Roddyg2019
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Message 1 of 2
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poor quality audio on camera

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hp all in one
Microsoft Windows 10 (64-bit)

HP All-in-One - 22-c0009na When i use the webcam the audio is sketchy and fades after a few seconds. Sounds are ok for all other features

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Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Roddyg2019 Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support and we appreciate your patience.

That said, here's the list of steps that should help your cause:

 

Step 1 - Click "Start." Click "Control Panel." Go to "Hardware and Sound," then click "Sound."

Step 2 - Select the "Recording" tab, click the webcam microphone, then click "Properties" to open the "Microphone Properties" window.

Step 3 - Go to the "Levels" tab. Drag the slider under "Microphone" and "Microphone Boost" to the right if the sound level is too low on the webcam mic.

Step 4 - Go to the "Enhancements" tab. Clear the box next to "Disable All Sound Effects," if checked.

Step 5 - Check "DC Offset Cancellation," "Noise Suppression" and "Acoustic Echo Cancellation" to improve the sound feedback on the webcam microphone.

Step 6 - Click the "Advanced" tab. Select the highest sample rate from the drop-down menu.

Click "OK" to make the sound on the webcam microphone better. Click "OK" again to close the Sound window.

 

P.S: Welcome to HP Community 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

Riddle_Decipher
I am an HP Employee

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