touch screen does not work properly

[TelmanHuseyinli]

I have problem with my new Desktop which i bought from www.Hp.com.

Problem is I could not use mouse, keyboard because mouse arrow all the time goes to the left side of monitor automatically. Like touch screen do it.  

[Hawks_Eye]

HI @TelmanHuseyinli 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

It sounds like you may be experiencing a problem with your touchscreen feature causing interference with the mouse cursor on your Windows 11 desktop. 

Here's a troubleshooting guide to help resolve the issue:

Check for Physical Obstructions:

• Ensure that there are no objects or smudges on the screen that might be causing the touchscreen to register as continuous input.

Reboot Your Computer:

• Sometimes simply restarting your computer can resolve minor glitches.

Update Touchscreen Drivers:

• Go to Device Manager:
  • Right-click on the Start menu and select Device Manager.
• Find and expand Human Interface Devices.
• Right-click on HID-compliant touch screen and select Update driver.
• Follow the on-screen instructions to update the driver.

Calibrate the Screen:

• Search for Calibrate in the start menu and select Calibrate the screen for pen or touch input.
• Follow the given instructions to properly calibrate your screen.

Disable Touchscreen (Temporary Solution):

• If the issue persists, you might want to temporarily disable the touchscreen to use the mouse and keyboard normally:
  • Go back to Device Manager.
  • Under Human Interface Devices, right-click on HID-compliant touch screen and select Disable device.

Check for Windows Updates:

• Make sure that your Windows 11 and all drivers are up to date:
  • Go to Settings > Windows Update and check for updates.

Run Troubleshooter:

• Go to Settings > System > Troubleshoot > Other troubleshooters.
• Run the Hardware and Devices troubleshooter.

If the issue persists after these steps, it may be indicative of a hardware issue.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[TelmanHuseyinli]

Hi Mr Hawks,

Thank you for replying. 

I did everything what you suggested and result nothing. For the information, when i wanted calibrate system, in the open windows there are not "calibrate" button on the small window. 

Also, I could not find in other troubleshooters, "Run the Hardware and Devices troubleshooter."

Could you help me to solve this problem with connection to my computer by any desk or other connections devices. Otherwise, I would return this item back, because could not us it.

For information, my PC is windows 11 pro

Thanks,

Telman Huseyinli

[Hawks_Eye]

@TelmanHuseyinli 

We sincerely thank you for your patience and co-operation during this troubleshooting process.

I'm sending you a private message to guide you on the next steps.

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye