• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.

‎03-28-2025 03:23 PM

HP Recommended
Product: HP All-in-One - 24-g214
Operating System: Microsoft Windows 10 (64-bit)

touch screen not working. I have installed new Win 10 after HDD died. Is there software?

Reply
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-31-2025 07:22 AM

HP Recommended

Hi @Bolan66 

 

Welcome to the HP Support Community! 

 

Thanks for posting your query! We're here to help you get back up and running.

 

It seems like your HP All-in-One 24-g214 touchscreen stopped working after installing Windows 10 on a new HDD. 

 

Here are some steps to help you resolve the issue:

 

1. Check Device Manager

  • Press Win + X and select Device Manager.
  • Expand Human Interface Devices and look for HID-compliant touch screen.
  • If it's listed, right-click and select Enable (if disabled). If it's not listed, proceed to the next step.

 

2. Install Touchscreen Drivers

  • Visit the HP Support website and search for drivers specific to your model (HP All-in-One 24-g214).
  • Download and install the latest drivers for Windows 10, including chipset and touchscreen drivers.

 

3. Run Windows Update

  • Go to Settings > Windows Update and check for updates. Windows might automatically detect and install missing drivers.

 

4. Calibrate the Touchscreen

  • Open Control Panel and search for Calibrate.
  • Select Calibrate the screen for pen or touch input and follow the on-screen instructions.

 

5. Reset BIOS Settings

  • Restart your computer and press F10 repeatedly to enter BIOS.
  • Look for touchscreen-related settings and ensure they are enabled.
  • Save changes and exit.

 

6. HP Support Assistant

  • Download and install the HP Support Assistant tool. It can automatically detect and install missing drivers and updates for your device.

 

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee

If you find the information provided useful or solves your concerns, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.

View solution in original post

Reply
1 person found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎03-31-2025 07:22 AM

HP Recommended

Hi @Bolan66 

 

Welcome to the HP Support Community! 

 

Thanks for posting your query! We're here to help you get back up and running.

 

It seems like your HP All-in-One 24-g214 touchscreen stopped working after installing Windows 10 on a new HDD. 

 

Here are some steps to help you resolve the issue:

 

1. Check Device Manager

  • Press Win + X and select Device Manager.
  • Expand Human Interface Devices and look for HID-compliant touch screen.
  • If it's listed, right-click and select Enable (if disabled). If it's not listed, proceed to the next step.

 

2. Install Touchscreen Drivers

  • Visit the HP Support website and search for drivers specific to your model (HP All-in-One 24-g214).
  • Download and install the latest drivers for Windows 10, including chipset and touchscreen drivers.

 

3. Run Windows Update

  • Go to Settings > Windows Update and check for updates. Windows might automatically detect and install missing drivers.

 

4. Calibrate the Touchscreen

  • Open Control Panel and search for Calibrate.
  • Select Calibrate the screen for pen or touch input and follow the on-screen instructions.

 

5. Reset BIOS Settings

  • Restart your computer and press F10 repeatedly to enter BIOS.
  • Look for touchscreen-related settings and ensure they are enabled.
  • Save changes and exit.

 

6. HP Support Assistant

  • Download and install the HP Support Assistant tool. It can automatically detect and install missing drivers and updates for your device.

 

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee

If you find the information provided useful or solves your concerns, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
Reply
1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.